1.1 We, MPB Europe Limited, of 64 Ship Street, Brighton, East Sussex, BN1 1AE, with registration number 06510353 ("we" or "us") operate an online platform for used photo and video cameras including accessories ("Products").
1.2 These Terms and Conditions ("Agreement") govern all contracts entered into via the https://www.mpb.com/en-uk/ online platform ("Platform") between MPB and you as the customer ("Customer", "you") for (i) your purchase of Products that we offer to our customers on the Platform ("buy” “buying” “bought” ”purchase"); (ii) your offer to sell your Products to us ("sale” “sell”, “selling”); (iii) the trade of Products, i.e. a combination of a sale to us by you in exchange for your buying from us, which includes financial compensation in the event of a difference in the value of the Products ("trade"), and the use of the Platform by you. Unless expressly regulated otherwise, this agreement applies equally to consumers and traders as defined under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
1.3 The Platform is exclusively aimed at Customers who have reached the age of 18 years.
1.4 All agreements made between you and us in connection with the sale, purchase or trade of Products shall be governed by this Agreement as it stands at the time of the sale, purchase or trade. Customer access to the Platform is also governed by the Privacy Policy and Cookie Policy.
1.5 We do not accept any other terms requested by the Customer. This also applies if we do not expressly object to the inclusion of such terms.
1.6 This Agreement shall be governed by the laws of England. In the event of any dispute in relation to this Agreement or its subject matter, the parties submit to the jurisdiction of the English courts. If you have placed the order as a consumer and have your residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by such choice of law and venue.
2.1 You may use the Platform either after registering for a user account or without such registration.
2.2 If you opt to register, you are obliged:
2.2.1 to provide correct and complete information requested during registration, and
2.2.2 to maintain and update such data so that it remains complete and accurate; and
2.2.3 keep your password confidential and carefully secure the access to your user account.
2.3 The registration of a user account for a legal entity or partnership may only be carried out by an authorised natural person who must be identified by name.
2.4 We reserve the right to suspend or terminate a user account at any time if we have reason to believe that this information is incomplete or incorrect and/or we deem that your account is being used for purposes other than what it was intended to be used for.
2.5 Your user account is not transferable.
3.1 Product description
3.1.1 The Products offered by us are used products, unless otherwise expressly stated in the respective product description. Used Products may show signs of wear and tear, soiling resulting from previous use, defects or functional restrictions that do not or only slightly restrict normal use, and similar restrictions typical for used Products. This is stated in our cosmetic condition descriptions; please read our cosmetic condition description carefully to avoid misunderstandings. Used Products are typically subject to greater wear and tear than new Products and therefore have a lower overall "remaining life expectancy" than new Products of approximately the same type; this applies in particular, but not only, to mechanical components, batteries and chargers, certain electronic components and parts.
3.1.2 It is our priority that the images of the Products displayed on the Platform are faithful reproductions of the original Products. However, as we do not have full control over the colour reproduction properties of the hardware and software you use to view our Platform, we cannot be held responsible for inaccuracies of the photographs shown on the Platform.
3.1.3 Customers who have questions or need advice on the Products and their use can contact our customer experience team by clicking Contact Us
3.2 Product availability
3.2.1 We sell the Products which are displayed on the Platform, subject to availability.
3.2.2 We will report on the Platform in the product detail, or at the time you place your order, any permanent or temporary unavailability of our Products.
3.2.3 We reserve the right to change or stop selling the Products on the Platform at any time, and these changes will not affect orders that we have previously accepted.
This clause 4 shall apply where you buy a Product from MPB. The provisions for selling your Product to MPB and/or the sell side of trading with MPB can be found in clause 7.
4.1 Placing an order
Products may be ordered by clicking on the Products you wish to buy and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Buy" button on the checkout page. Once your order has been submitted you will not be able to make changes yourself (such as the delivery address) so our customer experience team will guide you if changes are required Contact Us
4.2 Order confirmation
4.2.1 As soon as you have placed an order and the funds are pre-authorised in accordance with clause 6, we will confirm receipt of the order by an automated email (order confirmation).
4.2.2 The order confirmation does not constitute a binding acceptance of the order by us. The order shall be deemed to have been accepted by us either by the subsequent (e-mail) acceptance of the order or by the dispatch of the Products whichever is later. The contract for the purchase of the Products by you is entered into between us when we confirm acceptance by email or dispatch of the Product, whichever is the later.
4.2.3 If you require information on the status of your order you can log into your user account to track your order status or, in the event of a problem, contact our customer experience team by clicking Contact Us.
4.2.4 Sometimes we have to reject an order, for example, because a Product is unexpectedly out of stock, or because you are located outside of our delivery areas, or because the Product was mispriced by us in error. In the unlikely event that this happens, we let you know as soon as possible and refund any sums you have paid.
4.3 Transfer of Risk, Retention of title
When you buy a Product from us, the risk of accidental destruction, damage or loss of the delivered product is transferred to you when the Product has been delivered to you or a designated third party under Clause 8. If you are a business trader, the risk of accidental destruction, damage or loss of the delivered Product is transferred to a business trader when the Product is handed over to the shipping service provider or when the business trader is in default of acceptance. Notwithstanding delivery and the passing of risk, Title (ownership) to the ordered Products shall pass to you upon full payment of all amounts payable in respect of the Products, including any shipping costs. Until such time as ownership of the Products passes to the Customer, the Customer shall hold the Products as fiduciary agent for MPB, and shall keep the Products properly stored and protected.
5.1 All prices stated on the Platform are fixed prices in pounds sterling. The prices include any applicable VAT.
5.2 The shipping costs are listed separately in the shopping basket and are shown on the order summary before your final approval of the purchase. In the event that additional customs duty is payable on a delivery because you are located outside of the UK, you will be responsible for this payment.
5.3 We always do our best to honour advertised prices but we reserve the right not to do so in the event of an incorrect price being published.
5.4 If you are a business customer please note that most used products are sold on the VAT margin scheme such that there is no VAT applicable to be reclaimed.
6.1 Payment must be made immediately in pounds sterling at the time of ordering on the Platform, though only pre-authorisation of funds is made at this stage. Funds will be taken on dispatch of the Product(s). We accept all major credit and debit cards, along with other payment methods as noted at checkout, including Paypal, Apple Pay and Google Pay. Alternatively, you may pay by sterling bank transfers (bank details can be provided to customers on request).
6.2 You hereby guarantee to us that at the time of confirmation of your order that you have all the necessary authorisations to use the method of payment chosen by you.
6.3 The Order will be processed in accordance with all applicable bank security standards. To ensure the security of payments by debit or credit card on the Platform, you must provide us with the security code (CVV) indicated on the back of the card used to pay for the Order for anti fraud verification purposes. Your card will be debited once it has been verified that the order meets all the conditions of this Agreement and that the ordered goods are available at the time of shipment.
6.4 As part of the ongoing fight against fraud online, information about your order may be transmitted to a third party who is authorised by law to verify your identity, the validity of the order, the payment method used and the planned delivery. Additional information may be requested at our discretion for this purpose which you agree to supply to facilitate completion of the order.
6.5 Should you decide to return the Products, MPB will not reimburse you for any tax, import duty, customs duty and/or other charges associated with the import of the Products. Certain countries allow for the reimbursement of customs duties on items that are later returned. Please get in touch with your local authorities for further details or get in touch with the courier handling your shipment.
This clause 7 shall apply where you sell your Products to MPB and/or trade with us. The provisions set out in this clause 7 apply to the sale side of your trade with us. Where you buy from us as part of your trade the buy provisions of clause 4 apply to that part of the trade.
7.1 General conditions for your sale to MPB and the sell side of your trade with us
7.1.1 You can offer to sell us your used Products, which are currently included in the range of Products on our Platform. We will also, if possible. give you a quote on Products not currently included in our range of Products. We will tell you if this is not possible.
7.1.2 The following conditions apply to any sale to MPB including where the sale is part of a trade:
(i) You must be the rightful owner of the Products offered and have the right to offer the Products for sale or as part of a trade.
(ii) You are responsible for ensuring that all Products you offer have been legally imported into the United Kingdom. If you are the first purchaser of the Products, we may require you to provide a VAT receipt as proof of the first purchase. If you are the second purchaser of the Products, we reserve the right to request further information.
(iii) We are not obliged to accept Products from our customers. This applies even after the Products offered to us for sale by you or as part of a trade have been sent to us for inspection. After entry into the contract in accordance with this clause and payment or performance of the contract, title to and ownership of the Products is irrevocably transferred to MPB with immediate effect.
7.2 Requesting a Quote when selling to MPB
7.2.1 Click on the “Start Selling/Trading” or "Sell/Trade" menu item on the Platform homepage and complete the quote form to provide us with information about the Products which you would like to sell so that we can make you an offer in respect of these Products. You should provide us with information about the item in question (type, brand, model) and confirm the cosmetic condition of the item. There is cosmetic condition guidance to help you specify the cosmetic condition of your Products. Your description of the brand, model and cosmetic condition should correspond to the product you are offering at the time of the offer. We will use the cosmetic condition rating below as the basis of our initial valuation. Please note that our valuation may be adjusted following physical inspection of the item as set out in clause 7.5.1.
7.2.2 MPB’s five cosmetic conditions
Like new: As if your item(s) were brand new out of the box. Little to no sign of wear to the body or casing. Minimal or no dust, marks, or paint defects are present.
Excellent: Minor signs of wear to the body or casing. Light dust, marks, and paint defects may be present.
Good: Noticeable signs of wear to rubber grips, ports or other components. Dust, marks, and paint defects may be present.
Well used: Distinct signs of wear and light scuffs to rubber grips, ports or other components. Considerable dust, marks, and paint defects may be present.
Heavily used: Significant signs of wear, heavy marks, or scuffs to rubber grips, ports, or other components. Heavy dust, marks, and paint defects may be present.
7.2.3 The cosmetic condition specified by you when transmitting the item information and requesting an evaluation will have a direct effect on the quote. The quote may be adjusted, following the physical inspection of your item as set out in clause 7.5.
7.2.4 If you include any original manufacturer accessories which originally came with your item (such as a battery, charging cable, original packaging or similar accessories) then these will be included in your quote. If you include additional (non-original) accessories in your package, you should list these as separate items when completing your quote form. If you do not separately list the non-original accessories then MPB will assume that you meant to include them, that you ascribe no value to them and that you want to include them as part of the sale of your Product to MPB. If you forget to include an accessory with your Product we will have to reduce the quote accordingly following physical inspection. We will not accept or process forgotten accessories, which are sent in separately by you, and we cannot be responsible for further shipping costs if you send the missing or forgotten accessory in separately.
7.3 Confirmation of receipt of the Product information and generation of the quote
7.3.1 We will confirm receipt of the Product information by means of an automated email. This email will contain the initial evaluation of the Product with regard to the possible price which we may offer you. It will include a Transaction ID reference number which you should quote when corresponding with us.
7.3.2 Such an e-mail quote is not a binding offer by us. If you agree with our initial evaluation of the items, the Products can then go through our inspection process.
7.4 Delivery of your Product when Selling to MPB
7.4.1 In the case of a sale to MPB or a sale as part of a trade, we will arrange either for a courier to collect the Products from your home (or preferred) address or you can drop the Products at an agreed courier drop off shop. Customers within the UK are eligible for our courier service which is free for sales to MPB or a sale as part of a trade
7.4.2 MPB accepts no liability for damage or loss of items sent to us by an alternative postal or courier service which has not been nominated by MPB. Customers wishing to send items themselves are recommended to use an insured and trackable reputable delivery service and to retain proof of postage but do so entirely at their own risk.
7.4.3 All collections will be booked for only one box unless otherwise specified by you. If your Products require more than one box or package, you are required to inform us before the courier is booked.
7.4.4 You must ensure that the appropriate details, including your Transaction ID reference number and the correct transaction and courier labels supplied by MPB are displayed clearly on the package. Any failure to do so may result in delays or errors when processing your items and may result in your Product being rejected. MPB accepts no liability for damage or loss of items sent to us that have not been properly labelled
7.4.5 If the Product is not collected due to an error by MPB or the courier, we will arrange an alternative collection date free of charge.
7.4.6 If the Products cannot be collected due to a reason connected with you such as because no one can be reached at the address provided, incorrect address details have been provided or you are otherwise responsible for the failed collection, an additional fee of £10 will be charged for a new collection.
7.4.7 In the event that you are selling your Product to us as part of a trade, we will not reserve Products which you wish to buy from us in accordance with clause 3 until your courier has been booked. We reserve the right to cancel the reservation of the Product that you want to buy from us in the event that the Product that you propose to sell to us has not been collected within 14 days of you making the original courier booking.
7.4.8 When handing over a package to the courier, you should ensure that there is authorised proof of collection in the form of a printed courier collection slip, or proof via the electronic courier tracking system that a package has been collected. Hand written confirmation of collection from the courier will not be considered proof of collection, so you should not hand over a package(s) unless the courier is able to scan the package(s) and provide a printed collection slip.
7.4.9 MPB cannot be held liable if courier tracking shows that nothing was collected from the address and no authorised proof of collection can be provided for the package(s).
7.4.10 Loss or Damage in Transit
(i) Where you have used the MPB approved courier service and in the unlikely event that your package is lost or damaged in transit to MPB then you must notify MPB within 5 calendar days from the date of dispatch so that MPB can open an investigation into the circumstances. You will supply MPB with such information as MPB may reasonably request in order for MPB to be satisfied that there is a legitimate claim. MPB will only consider a claim for loss or damage in transit if the following conditions are met: (i) The item was received by the MPB courier into the tracked courier service system and marked within that as “collected” or similar authorised proof of collection. If you drop off the Products at an approved courier drop off shop you should ask for a receipt as proof of drop off. You should provide MPB with a copy of this evidence if requested; (ii) You supply verified evidence of your address and identity; (iii) Evidence of your ownership of the item such as a copy of the original invoice. We may also ask you for a copy of photographs taken for quality purposes and evidence of cosmetic condition; (iv) You have complied with MPB processes as set out in this Agreement and/or as directed by MPB including but not limited to the requirement to correctly label your delivery items; and (v) Such other information and evidence as MPB may reasonably require.
(ii) A full investigation by MPB may take up to 30 days to conclude provided that you supply all of the information requested. The 30 day period commences on the date that full information has been supplied. MPB will notify you if there is some extraordinary reason why the investigation may take longer than 30 days.
(iii) As part of the ongoing fight against fraud online, information about a Customer's transaction may be transmitted to a third party who is authorised by law to verify your identity, the validity of your ownership of the item and the planned delivery, which you agree to supply to facilitate the investigation.
(iv) If the loss or damage is covered by any available insurance MPB will notify you.
(v) The determination of the outcome of an investigation under this Clause 7.4.10 by MPB is final.
(vi) The maximum sum available in the event of a successful claim will be the quoted value. No other valuations will be accepted other than that of MPB for these purposes.
(vii) MPB will not be liable for any consequential or indirect losses arising in connection with any claim.
(viii) Any additional items included by you for purchase or exchange which are not described in the quote associated with the transaction are sent at your own risk.
7.4.11 Please ensure that all Products are fully and carefully packaged for reasonable impact and movement during transit. Failure to package Products in a suitable manner may affect any insurance claim for damage to Products during transit. MPB will not be responsible for any damage incurred during transit as a direct result of insufficient packaging.
7.4.12 To make a claim for a lost or damaged Product under this clause 7, please contact MPB directly at [email protected]. All claims will be fully investigated by MPB and will be handled by the internal security team. MPB reserves the right to reject any claim in its absolute discretion based on the results of the internal investigation.
7.4.13 MPB reserves the right to reject a parcel at the point of delivery to MPB if there is not a valid transaction label attached. Where a delivery to MPB includes several items then the transaction label for each item should be included with the package. MPB accepts no liability for any package lost or damaged without a valid label.
7.4.14 You shall not require MPB nor our nominated courier to carry or convey anything if such carriage or conveyance would be unlawful. MPB and our nominated courier will not carry any products that are not previously agreed for sale with or purchase by MPB and which are not included on the quote for the transaction. Should you nevertheless deliver Products that MPB does not accept for carriage, you shall be liable for any and all loss or damage caused by, or in connection with, the Products, however arising, and shall indemnify MPB against all penalties, claims, damages, costs and expenses whatsoever arising in connection therewith. The Products may be destroyed or otherwise dealt with at the sole discretion of MPB, our nominated courier or by any other person in whose custody they may be at the relevant time.
7.5 Product review process
7.5.1 On receipt of the Product, we will carry out a detailed check of the items which you have sent to us so we can be satisfied that the Product matches the description that you have provided particularly in relation to cosmetic condition.
7.5.2 As part of the detailed check of the Product, we reserve the right to carry out the following:
(i) Removal of stickers, personal dedications or addresses;
(ii) Removal of packaging, especially if soiled or damaged or where it is not the original packaging for the item;
(iii) Removal of lens coats and/or filters;
(iv) Removal of any third party accessories such as collars and hoods that MPB is unable to list with the Product;
(v) Removal of protective films, covers, screen protectors;
(vi) Opening of wrapped or packaged products and accessories for testing purposes;
(vii) Removal of peripheral items such as memory cards and filters if these are not a model that MPB is able to make an offer on;
(viii) Removal of any dirt;
(ix) Removal of packing materials;
(x) Disposal of damaged, swollen, non-functional batteries or batteries with reduced recharge capacity;
(xi) Disposal of damaged cables and/or chargers;
(xii) Disposal of any other accessories that are so damaged that MPB judges that they are not fit for sale;
(xiii) Attaching a removable sticker or safety labels to relevant places; or
(iv) Similar activities as part of the checking process
These minor changes will not be reversed in the event that a sale is not completed and we return the Product to you.
7.5.3 In the event that a sale is not completed, we reserve the right not to return to you any item (as described in clause 7.2.4 above) which is not listed separately in your quote and MPB may dispose of such items as it sees fit such as recycling the items or donating them to charity.
7.5.4 If following the detailed check, we find that the Products match the cosmetic condition grade detailed in the quote and no adjustments are required, we will send you a new email to confirm our original evaluation. A contract will then be entered into on the basis of these already known terms. We reserve the right to reject any additional item(s) you send to us after we have determined the evaluation and sent an email to confirm the evaluation.
7.5.5 If we discover on receipt of the Products as part of the physical inspection that the actual cosmetic condition of the Products differs from the cosmetic condition grade set out in the quote and the initial valuation needs to be adjusted, we may offer you an adjusted quote. In this case, we will contact you by email and inform you of the new rating of your Products. With this email, we give you the opportunity to accept or reject the new adjusted quote. A new evaluation means that we reject your offer, but in return make you a new offer to enter into a contract on the basis of this new offer. If you accept the new evaluation, a contract for a sale or trade is entered into and you can no longer dispute or challenge the adjusted quote. If you reject the new evaluation, no contract for a sale or trade is entered into and we will return the Products to you free of charge. If you are responsible for a failed delivery then we reserve the right to charge you for the shipping costs.
7.5.6 If we discover that Products sent by you as part of a sale or trade have been reported stolen or we suspect that they may be stolen, we will immediately notify the police. We will not return the item to you.
7.5.7 MPB retains the right to cancel the transaction or adjust the valuation of your Product for any reason inclusive of, but not limited to:
(i) If Products differ in age, usage or exact model from that quoted;
(ii) If Products are faulty or show signs of imminent failure;
(iii) If Products are not as described;
(iv) If Products do not include necessities such as batteries or chargers;
(v) If Products show signs of excessive wear not consistent with the cosmetic condition rating in your quote;
(vi) If Products show signs of having impact or other damage;
(vii) If Products show signs of internal fungal growth, moisture or damp;
(viii) If Products are not EU or UK stock;
(ix) If MPB suspects the Product is counterfeit or 'non original' in any way.
7.5.8 Payments made to you by MPB in connection with a sale or trade are subject to the provisions of clause 14 of this Agreement in respect to payment terms.
7.5.9 The following is offered as a guide only for the timescale that the transaction will take to complete. All the following times and dates are non-binding and are for your information only.
(i) When using our free courier service, we usually receive the Products the next working day following collection, unless the Products are sent from a remote location.
(ii) We will then compare the Products with the information you have provided and will carry out our Products inspection on ALL Products as soon as possible. This usually takes two to five working days, but may take longer.
(iii) Bank transfers are processed for payment in batches and once your Products have been checked and you have provided and verified your bank details and these have passed to our payment system, payment is usually made within 3 working days. Exactly when the funds are cleared and available to you in your account can vary depending on which organisation the account is held with.
(iv) Please note that we will regularly keep you informed by email about the progress and status of the sale or trade.
MPB has no responsibility for any delays caused by the courier service.
7.5.10 The price offered by MPB is the total amount offered for your equipment. In the event that you are liable to pay VAT (and are therefore obliged to charge VAT on a sale to MPB), the offer is VAT inclusive. If you are subject to the payment of VAT, you must notify MPB at the beginning of the sale or trade process. In this case, you must also present a sales invoice at the time of sale, indicating the amount of VAT.
7.5.11 In the event that you fail to communicate with us to arrange a return of your Product under clause 7.5.5 then we will make reasonable endeavours to contact you but after a period of 3 months has elapsed, MPB reserves the right to dispose of your Product as it sees fit such as recycling, donating it to charity or taking ownership.
7.5.12 Please note that, as a trade involves a separate Sell and Buy transaction, in the event that the transaction for the Product that you want to Buy from us as part of a trade does not complete or if you subsequently cancel or return the Product to us for any reason then the Product that you sold to us will not be returned to you and we are not liable to you in any way for the Product sold to us under the trade.
8.1 All orders will be dispatched by MPB to you via the nominated courier without exception. MPB shall have no liability for any late delivery however arising. We cannot accept requests to use alternative couriers.
8.2 Once the order has been placed, it will be sent to the postal address indicated by you when placing the order. You should provide the full correct postal address. We endeavour to dispatch Products that are in stock and ordered before 4 p.m. on a working day on the same day.
8.3 Each delivery shall be deemed to have been made when you or a third party designated by you has physically taken possession of the Product(s) or the Product(s) have been delivered to a “safe" or alternative place. For deliveries fulfilled by Evri, a signature shall be required from you or a designated neighbour upon delivery, or you may opt for delivery to a “safe" place, a postal shop, or an alternative address. MPB shall not be liable for any loss or damage whatsoever if the order is delivered to a “safe” or alternative space at your own request.
8.4 You should make arrangements with the nominated courier to be available at the delivery address to receive the delivery. If the delivery has not been made to you or a third party designated by you, and no suitable alternative has been agreed, the Products will not be handed over and will be returned to the local depot. The Product(s) will be returned to MPB after three failed delivery attempts, and MPB will process a refund and you will need to place a new order for the Product(s). Please follow the instructions of the nominated courier service to arrange for a new delivery. There may be an additional shipping cost payable.
8.5 Loss or Damage in Transit
(i) MPB shall not be liable for loss or damage to any part of any parcel (whether comprising one or more packages in the parcel), or for the loss or non-delivery of the whole or part of any delivery, or for damage, delay or detention or any part thereof however caused save when due to MPB’s error. In the unlikely event that during transit your package is lost or the Product has suffered damage, which did not exist on dispatch, you should notify MPB within 5 calendar days from the date of dispatch so that MPB can open an investigation into the circumstances. If your package is marked as delivered but not received (such as delivery to an incorrect address, an unsafe location, or otherwise not received), you must notify MPB within 48 hours of the package being marked as delivered. All decisions taken by MPB as a result of any investigation are final. MPB may request you to provide: (i) A copy of the delivery tracking confirmation; (ii) Valid proof of identity and delivery address; (iii) Photographic evidence of any visible damage; (iv) Any other reasonable information required to validate the claim. MPB shall only consider a claim for loss or damage if the above requirements are met in full. Failure to comply may result in the claim being rejected.
(ii) A full investigation by MPB may take up to thirty (30) days to conclude provided that you supply all of the information requested. The 30-day period commences on the date that full information has been supplied. MPB will notify you if there is some extraordinary reason why the investigation may take longer than 30 days.
(iii) As part of the ongoing fight against fraud online, information about a Customer's transaction may be transmitted to a third party who is authorised by law to verify your identity and validity of the delivery, which you agree to supply to facilitate the investigation.
(iv) If we fail to deliver the Product within a reasonable time of your notification under clause 8.5 and no later than thirty (30) days after the order was confirmed under clause 4.2, the parties will discuss whether you wish to continue to receive the Product.
(v) If you no longer wish to receive the Product, MPB will refund the price of the order as soon as possible and in any case within fourteen (14) days of receipt of your written declaration that you no longer wish to receive the Product. Your statutory right of cancellation in accordance with clause 9 of this Agreement and the statutory warranty rights in accordance with clause 11 of this agreement remain unaffected.
9.1 You may cancel an order at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you. If you cancel, you will receive a full refund of the price paid for the Product(s) as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address.
9.2 To cancel an order, you must clearly inform us by emailing us at [email protected] stating your name and order number or you can complete and send to us the cancellation form. Once confirmed by us, we will give you a returns authorisation number which you should include with your return. Failure to do so may jeopardise your return.
9.3 To exercise your right under clause 9.1, you must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, the Product must be in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we reserve the right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.
9.4 Products must be returned to us via an insured and trackable delivery service. If you return a Product because we have confirmed that there has been of an error on our part then we will arrange for the item to be collected from you by our nominated courier. In all other cases you will be responsible for return postage charges. MPB accepts no liability for any loss or damage to any Product occurring whilst in transit with your delivery service.
9.5 All returns must also be accompanied by a copy of the sales invoice and clearly showing the returns authorisation number.
9.6 Subject to clause 9.1, MPB retains the right to issue a refund rather than replacement on any item returned, including those items returned due to faults or where we agree that the items are considered not as described.
9.7 Reduced Products
Products sold at a discounted or reduced rate will only be eligible for a refund and will not be eligible for a like for like replacement
9.8 Subject to clause 9.1, all returns of drone equipment are subject to MPB technicians checking the flight log from your drone. We will notify you if there are any issues arising on the return. Further, all drone warranties are void if the vehicle has been crashed in ATTI mode.
Subject to clause 9.1, we will not be liable for damage to drone equipment in the following circumstances:
(i) Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
(ii) Damage caused by unauthorised modification, disassembly, or shell opening not in accordance with official instructions or manuals.
(iii) Damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
(iv) Damage caused by a non-authorised service provider.
9.9 As part of a Trade, you may return the purchased Product(s) which you have bought from MPB for a refund, subject to this clause. You will be refunded which includes the cash value placed on the Product(s) which you bought from MPB as part of the Trade. We will under no circumstances return to you, the original Product(s) which you sold to us once the transaction is completed.
10.1 Notwithstanding the provisions of this Agreement, MPB shall have no liability for any loss or damage to a parcel, or for non-delivery or mis-delivery, if the loss, damage, non-delivery or mis-delivery was due to the negligence or fault of the Customer.
10.2 MPB can under no circumstances whatsoever accept any responsibility for any delay to parcels whilst in transit.
10.3 Nothing in this Agreement shall limit or exclude our liability to you:
(i) for death or personal injury caused by our negligence;
(ii) for fraudulent misrepresentation;
(iii) for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
(iv) under Part I of the Consumer Protection Act 1987; or
(v) for any other liability that, by law, may not be limited or excluded.
10.4 Subject to clause 10.1 and to the fullest extent permitted by law, if you are a consumer or a trader, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any order shall not exceed the purchase price of the relevant Product and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
10.5 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any contract that is caused by events outside our reasonable control
10.6 Nothing within the Agreement shall affect the statutory rights of any consumer.
11.1 If you are a consumer, the warranty period for your Product shall be (i) 12 months for contracts for used Products or (ii) 12 months for all contracts with traders. This is subject to applicable law, the provisions of clause 10.1 and the terms of any Extended Product Protection purchased under clause 11.7 below. The warranty is not transferable to a third party. All works carried out under warranty must be pre-approved and authorised by MPB.
11.2 In respect of used Products, accidental damage and misuse are NOT covered by this warranty. What is and is not covered is detailed specifically in this document. MPB reserves the right to repair or replace a Product under warranty.
11.3 Authorising the Return
11.3.1 In the unlikely event that you have any complaints or you wish to return your purchase under warranty you can contact us by mailing us at [email protected] stating your name and order number, and describing the issue with your purchase or contact us Contact us.
11.3.2 Please note that you must contact us prior to returning any Products under the MPB warranty to obtain a returns authorisation number. You should also include a copy of your sales invoice.
11.3.3 All Products returned as faulty will be checked thoroughly by us and if no fault is found the Product will be returned to you. We reserve the right not to offer a repair or replacement unless a fault with the Product can be established.
11.3.4 MPB reserves the right to offer a replacement Product in circumstances where a repair is deemed unviable. In the case of used Products a replacement Product may vary slightly in cosmetic condition from the original item purchased.
11.4 What is covered by the MPB Warranty:
11.4.1 Parts and labour costs in relation to the repair with an approved repairs agent of any fault which occurred during normal usage of the item within the warranty period.
Please note that you must contact us for agreement prior to arranging any repair.
11.5 Specific exclusions (What’s NOT covered):
11.5.1 Consumables, including batteries, are not covered by the warranty.
11.6 General exclusions (What's NOT covered):
11.6.1 Wear and tear;
11.6.2 Faults caused by shock or fall, sand, dust, dirt, damp or corrosion, leaky batteries, an act of war or terrorism, fire, theft, attempted theft, accidental or malicious damage, vandalism, corrosion, water contamination or ingress, mould, frost, flooding or other adverse weather conditions, repair or cleaning by unauthorised personnel, impact and any other fault of a similar nature;
11.6.3 Accidental damage;
(i) Inclusive of but not limited to: faults that have occurred because you have not used, stored or handled the Product properly or have not followed our written instructions for the Product, or those of the manufacturer; or damage or defect due to wilful neglect or negligence by anyone other than us;
(ii) Faults relating to damage to components such as connector pins deemed by us to be the result of accidental damage or misuse;
11.6.4 Faults relating to image sharpness of a lens that is clearly open to human judgement;
11.6.5 Faults occurring with items where parts are no longer produced, such that the Product cannot be repaired;
11.6.6 Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer;
11.6.7 Faults due to the connection of other fittings or accessories to the product which we have not approved;
11.6.8 Faults due to defective repair carried out by someone other than MPB or a MPB designated repairer.
11.6.9 Lost or damaged data.
11.7 Extended Product Protection
11.7.1 If you have purchased extended Product Protection under XCover Product Protection you should refer to the terms of your Policy which you can find in your XCover Account. Product Protection is provided by XCover.com and Cover Genius Limited.
We make every effort to provide only correct information on the Platform. Should you nevertheless find an error, please inform us by email at Contact Us and we will correct the error as soon as possible.
13.1 We recommend that you delete or remove ALL personal data that may be stored on a device, such as digital images, private information or contact details before Products are collected as part of a sale to MPB or as part of a trade.
13.2 We are not liable for any personal, confidential, private or other information provided to us by customers, whether knowingly or unknowingly, in connection with a purchase or exchange of the Products. We are also not liable for the security of such data.
13.3 Please ensure that you remove all media storage devices / memory cards before sending your Products to us. Storage media, memory cards or similar which we find on receipt of the Products will NOT be returned. They will be recycled / properly disposed of and we do not accept responsibility for such items sent by mistake.
13.4 MPB is not liable for items that are not the subject of the relevant contract but which have been sent to us, whether knowingly or unknowingly. You are liable for sending such additional items; MPB does not accept any liability for returning such items.
14.1 Payment to you is made via bank transfer (BACS). Once a contract is agreed, you will be contacted and prompted to enter a valid sort code and account number through a secure link for payments to a UK registered account. For payments to accounts registered outside the UK, you are required to provide a SWIFT / BIC code, IBAN number, account number and bank address.
14.2 It is your responsibility to ensure that the payment details, including account number and sort code or international payment details, are correct and accurate. We may prompt you via email to verify that the payment details you have provided are correct and accurate. Such communications or prompts of this type from us to you do not mean that we assume any responsibility whatsoever for the validity of the details that you submit / provide and it remains your sole responsibility to ensure that the payment details you have provided are correct, complete and accurate. MPB will not be liable if you fail to receive a payment or suffer any loss, including but not limited to a payment sent to an incorrect account or recipient, as a result of any failure by you to correctly, completely and accurately provide and / or submit all payment details required when using our secure form or when providing details in any manner.
14.3 Failing to provide correct and accurate payment details when prompted may result in delays in payments being made. MPB holds no responsibility for any such delays however arising. If you fail to provide correct payment details to us within 3 months of your item(s) being checked, MPB reserves the right to take ownership of your item(s) without further notification or payment. In the case of adjusted quotes, you are responsible for replying to the adjustment email within 3 months of the send date. The response can be either through clicking the ‘accept’ button or replying in writing to confirm that you do not wish to proceed and confirming your return address for the items. We reserve the right to take ownership of your item if you do not respond to accept or decline your adjusted quote in the manner outlined here.
14.4 You understand, accept and agree that some of the payment methods made available to you to process these payments, including, but not limited to, payments by bank transfer (BACS), depend on third parties who we cannot and do not control. We will not be liable for delay in receipt of payment as a result of the actions or inactions of such third parties. Payments may be subject to discretionary validation and security checks that we or third parties may require.
14.5 In the unlikely event of an overpayment being made to you by mistake by us, you agree to return the sum overpaid immediately to us into the MPB account that we shall provide you with.
MPB will not be liable for any failure to perform our contractual obligations if this is due to circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, acts of God, fire, floods, storms, pandemic, epidemic, forms of industrial action, actions of Internet service providers, and decisions by governments or other authorities.
16.1 You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform at https://www.mpb.com/en-uk or otherwise or any services provided via, or in relation to, the Platform. This includes using (or permitting, authorising or attempting the use of): (a) Any "robot", "bot", "spider","scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Website or any data, content, information or services accessed via the same (b) Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations and (c ) Any manual data scraping.
16.2 Clause 16.1 shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
16.3 Unauthorised use of the data on the Platform (including but not limited to pricing information and the model database) is strictly prohibited.
If one or more provisions of this agreement are found to be invalid in application of a law or regulation or by a final judgement of a competent court or authority, the remaining provisions shall remain fully effective.
If you have any questions or comments, please contact our customer service phone number: +0 3300 245556, or click Contact Us.
We reserve the right to refuse service to any customer who exhibits abusive, rude, or harassing behaviour towards our employees. This includes, but is not limited to, verbal abuse, threats, and any form of harassment. Maintaining a safe and respectful environment for our employees is of utmost importance to MPB.